Swapspace Privacy Policy

1. Information We Collect

When you use the Service, we collect the information you provide, usage information, and information about your device. Here are the types of information that we collect.

1.1 Account Information

• Name
• Email address
• Phone number (used for account verification and SMS communications, if you opt in)
• Profile photo (if uploaded)

1.2 Communications Data

We collect and store content and metadata from communications sent through the Service, including:

• In-app messages
• SMS and MMS messages
• Push notifications
• Transactional and marketing emails

1.3 Location Information

With your permission, while using the Service, we collect:

• Precise GPS location
• Approximate location
• Wi-Fi and cellular-based geolocation
• Location data associated with your activity in the app (such as when you share or search for parking opportunities)

Location access is required for core functionality such as identifying nearby parking opportunities. We do not continuously track your location in the background without your permission.

1.4 Device & Technical Data

• IP address
• Browser and device type
• Operating system
• Mobile carrier
• App usage activity
• Log files

1.5 Points & Transactions

• Points earned
• Points purchased
• Points balance
• Redemption activity
• Transaction records

1.6 User Content

We collect information that you provide regarding the Service, including:

• Ratings and feedback about the Service, including about other users
• Responses provided to surveys or research projects

2. How We Use Your Information

2.1 General Use

We use your information to:

• Provide, operate, maintain, and improve the Service
• Display parking opportunities
• Locate other users interested in parking spaces you occupy
• Facilitate messaging between users
• Send SMS and MMS communications (where you have opted in), as well as email and push communications
• Process points purchases and redemptions
• Prevent fraud, abuse, and prohibited conduct
• Enforce our Terms of Service
• Provide customer support
• Comply with legal obligations
• Provide marketing communications (via email, push notifications, or other channels, and via SMS only if you have separately opted in)

We may use aggregated and de-identified data for analytics and product development.

2.2 SMS Communications

We use the phone numbers you provide to send SMS and MMS messages related to parking availability, swap coordination, account notifications, and customer support.

We do not send marketing or promotional text messages unless you have separately and affirmatively opted in to receive them. Message frequency varies based on your use of the Service.

You may opt out of receiving SMS messages at any time by replying STOP (or STOPALL) to any message. Reply HELP for assistance.

3. How We Share Information

We do not sell your personal information to third parties for money — no one can buy the personal information we collect from and about you and we do not act as a data broker. We do not use your personal information for third-party targeted advertising across other companies' apps and websites. Because we do not sell or share personal information for targeted advertising, there is generally no additional data sharing to opt out of beyond marketing communications.

3.1 Service Providers

We may share your personal information with certain vendors. Examples include providers for:

• Messaging (SMS/MMS gateways, such as Telnyx)
• Email delivery providers
• Payment processing providers (such as Stripe, Apple, and Google)
• Gift card or points redemption
• Cloud hosting (such as DigitalOcean and Supabase)
• Data analytics
• Customer support

These providers are contractually obligated to protect your data.

3.2 Other Users

Certain information may be visible to other users, including:

• First name
• Profile photo (if uploaded)
• Messages you send them
• Availability of parking spots you share

When you choose to share a parking opportunity, we use your location at that time to display the approximate location of the available space to other users. This location is associated with the listing you create and is not shared as continuous or real-time tracking. Other users do not see your identity unless they engage with your listing, at which point limited profile information (such as your first name and profile photo) may be visible.

3.3 Legal Compliance

We may disclose information if necessary to comply with:

• Laws and regulations
• Court orders
• Lawful requests and legal processes
• Fraud or safety investigations
• Enforcing our Terms of Service
• Exercising or defending legal claims or protecting against harm to rights

3.4 Corporate Transfers

We may disclose your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of assets.

4. How We Store and Protect Your Information

We retain your information as long as necessary to provide the Service. Transactional records are kept at least seven years for accounting and tax purposes.

You can request deletion of your account and associated personal information at any time through the app (via your profile page), byclicking here or by contacting [email protected]. To complete a deletion request, you must be logged in to your account. If you request that your account be deleted, Swapspace will immediately disable your account and delete your account data within 30 days of the request.

Upon deletion, Swapspace will delete all user data associated with your account, except for information that must be retained for security, fraud prevention, legal compliance, dispute resolution, or accounting purposes. This may include records of purchases, redemptions, completed transaction history, safety and abuse records, and legally required financial or accounting records. Any retained data will be minimized and de-identified or anonymized to the extent possible. Deleted data may persist in secure backups for a limited period but will not be restored or used except as required for legal or compliance purposes.

We use industry-standard safeguards such as encryption in transit and secure storage systems to secure your personal information, but no security system is 100% effective.

5. Children's Privacy

The Service is not intended for anyone under 18. We do not knowingly collect data from children.

6. Location Data Controls

You may disable device location permissions, but core features will not function properly.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of marketing communications

You can exercise these rights through your account settings or by contacting us at [email protected].

8. Changes to this Privacy Policy

We may update this policy as the Service evolves. Material changes will be communicated via the Service or email.

9. Contact Us

Questions or concerns? Contact [email protected].